Accessibility statement for booking system

Accessibility statement for online event bookings

This accessibility statement applies to Bewdley Museum's online booking system Bookable events at Bewdley Museum - Bewdley Museum

This system is provided by a third party provider and 'skinned' to look like Bewdley Museum's website. 

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • not all images have alternative text.
  • some forms fields are missing labels.
  • some text colours do not offer sufficient contrast against the background. 
  • you can't zoom in on a mobile.
  • not all links are clear in the purpose to a screen reader. 
  • you cannot modify the line height or spacing of text

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: bewdley.museum@wyreforestdc.gov.uk

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

If you cannot view the map on our ‘contact us’ page, call 01299 661833 or email us info@bewdleymuseum.co.uk for directions.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Bewdley Museum is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Linked images are missing alternative text, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterions 1.1.1 Non-text Content (Level A) and 2.4.4 Link Purpose (In Context) (Level A)
We are currently unable to add alternative text to images within the system - we are working with our supplier to enable this function. 

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).
We are currently unable to add alternative text to images within the system - we are working with our supplier to enable this function. 

Form controls do not have a corresponding labels, the function or purpose of that form control may not be presented to screen reader users. This fails WCAG 2.2 success criterions 1.1.1 Non-text Content (Level A), 1.3.1 Info and Relationships (Level A), 2.4.6 Headings and Labels (Level AA), 3.3.2 Labels or Instructions (Level A).
We are currently unable to access the form labels within the system - we are working with our supplier to enable this function. 

There is insufficient contrast between some text and the background so people with sight impairments may struggle to read the text. This fails WCAG 2.2 success criterion 1.4.3 Contrast (Minimum) (Level AA). We are unable to access the colour controls within the system and are working with our supplier to improve contrast. 

Zoom functionality has been disabled for a mobile within the system meaning people are unable to zoom in on areas of the page. This fails WCAG 2.2 success criterion 2.5.1 - Pointer gestures. We have raised this with our supplier. 

What we’re doing to improve accessibility

This system is provided by a third party provider and 'skinned' to look like Bewdley Museum's website. We are working with our supplier to improve as much of the identified issues as possible. Some of these issue may not be rectified before our contract is due for renewal in May 2027. With this in mind accessibility compliance will be a requirement for any new contract or renewal. 

Preparation of this accessibility statement

This statement was prepared on 25 February 2026.

This website was last tested on 25 February 2026 against the WCAG 2.2 AA standard.

The test was carried out by the web team at Wyre Forest District Council. The what's on, event detail and register pages were tested using automated testing tools by our website team. A further manual audit of the website was carried out to the WCAG 2.2 AA standard.